Overview
Moonlight centralizes time logging, invoicing, and payment so projects run smoothly and everyone gets paid on time. All billing for Moonlight jobs is processed on-platform.
Invoice cycle
Time logging: Developers record hours in Moonlight as they work.
Weekly cadence: An invoice per job is generated and sent weekly each Monday based on logged hours.
Notifications: You’ll receive an alert when an invoice is ready to review.
Reviewing & approving invoices
Check hours and notes: Open the invoice from your dashboard to review entries.
Ask questions first: If anything looks off, message the developer before approving.
Approve to pay: Once approved, the payment is processed via Moonlight.
Payment processing
On-platform only: All invoicing and payments must be completed through Moonlight.
Processor: Payments are handled via our payment provider (Stripe).
Receipts: A receipt is available in your dashboard after payment is processed.
Disputes & issues
Resolve directly where possible: Most issues are fixed quickly via messaging and a small adjustment on the next invoice.
Escalation: If you can’t resolve an issue with the developer, contact Moonlight support for help and guidance: there is a 'Dispute' option for each invoice.
Timing: Raise questions before approving an invoice.
Refunds & adjustments
Scope changes: Agree changes with the developer first; reflect them in the next invoice or via a credit.
Case-by-case: Where a refund is appropriate, Moonlight support will help coordinate next steps after both sides confirm the outcome.
Compliance essentials
On-platform payments are required: Paying off-platform or taking work off-platform breaches the Terms of Service.
Non-circumvention (summary of Terms of Service): Circumvention during the protected period may trigger liquidated damages.
Contracts: You should use your own company–developer contract for scope, deliverables, and ways of working. Accepting Moonlight’s Terms is required to use the platform but does not create a contract between company and developer.
FAQs
How often are invoices submitted?
Weekly, based on time logged in Moonlight.
Can we set a weekly hours cap?
Yes. Agree it in your contract and ensure logged time stays within that cap.
Can we pay the developer directly (off-platform)?
No. All payments must be made through Moonlight. Off-platform payments breach the Terms and may lead to account action and liquidated damages under the non-circumvention clause.
Where do I find receipts?
In your dashboard, attached to each paid invoice.